Cancellation and Refund Policy

a. Cancellation by the Client

• Notice Requirement: If you wish to cancel a service, you must provide written notice to us at least 15 days before the intended cancellation date.
• Project Phase and Timing: If the project is already in progress, the ability to cancel and any associated costs will depend on the phase of the project (e.g., design, development, testing, deployment).
• Pre-Development (Initial Phase): If cancellation occurs before work on the project has started, you will be refunded the deposit, minus any non-refundable initial consultation or setup fees.
• In-Progress Projects: If cancellation occurs after work has begun, the Client will be responsible for paying for all work completed up to the cancellation date. A partial refund or credit will be considered based on the remaining scope of work, but no refund will be issued for non-refundable fees or milestones already completed.
• Completed Projects: If the project has been completed and delivered to the Client, no refunds will be provided unless the work is deemed incomplete or defective, as outlined below.

b. Cancellation by Innovetix Global Pvt. Ltd.

Innovetix Global Pvt. Ltd. reserves the right to cancel or suspend services if the Client:

• Fails to make payments in accordance with the agreed payment terms.
• Provides inadequate or misleading information that affects the successful completion of the project.
• Violates the terms of the service agreement, including but not limited to breaching intellectual property rights, non-cooperation, or unethical conduct.
• Requests unreasonable modifications to the scope of work after the project has commenced.

In the event of cancellation by Innovetix Global Pvt. Ltd., the Client will be entitled to a refund for any unearned fees, as determined by the work completed up to the date of cancellation.

a. Refund Norms

The refund will be processed in accordance with Innovetix Global Pvt. Ltd.'s policies and only after a thorough review of the transaction details, including the scope of work performed, payments made, and project progress. Fees paid for software development services are generally non-refundable unless explicitly approved by Innovetix Global Pvt. Ltd. under valid circumstances, such as incomplete or unsatisfactory work as per the agreement.

b. Refund Deduction

Innovetix Global Pvt. Ltd. reserves the right to deduct applicable administrative, processing, or other charges from the refund amount as per the company's policies. These deductions may include, but are not limited to, non-refundable setup fees, consultation fees, or work completed up to the point of refund approval. Such deductions will be appropriately communicated to the client prior to processing the refund.

c. Refund Processing Timeline

The refund may take 90 to 120 working days from the date of submission of the refund request. In certain circumstances, the processing time may extend up to 180 working days due to unforeseen delays or administrative reasons, such as project completion review or third-party tool/technology costs incurred.

d. Refund Finality and No Further Claims

Upon the refund being credited to the client's account, no further claims, disputes, or grievances will be raised regarding this transaction. The refund represents the final and complete resolution of any financial claims related to the project or services provided by Innovetix Global Pvt. Ltd.

e. Refund Payment Mode

The refund will be credited through the original mode of payment used, unless otherwise directed by Innovetix Global Pvt. Ltd. The client will promptly provide any required documentation or information necessary for processing the refund, including transaction receipts, bank details, or other forms of proof to facilitate a smooth refund process.